FAQS
QUESTIONS REGARDING NETS
IF WE NEED A NON STANDARD NET, IS IT POSSIBLE TO ORDER ONE?
Yes, we fabricate nets according to the specifications of the client.
HOW MUCH TIME IS NEED TO FABRICATE A NET?
All depends on the characteristics of the net and the desired quantity, you can be assured that each order is executed with precision and speed, by our experienced team members.
WHAT IS THE PRICE OF A NET?
All depends on the size and specifications of your net. We invite you to fill out our form and give us your specifications. We will answer you the soonest possible. You can also call us at 1 800 760-3631 to obtain more information.
DO YOU SELL CABLE FOR THE CREATION OF NETS?
Yes, all types and sizes.
DO YOU HAVE A FICHING NET PLANS?
We can develop fishing net plans for you or help you read them if necessary.
DO YOU DEVELOP AND PREPARE COMMERCIAL FISHING NETS?
Yes, we develop and prepare all sorts of nets.
DO YOU REPAIR NETS?
Yes, we repair all sorts of nets and we prepare quotes for our clients before each repair.
IF WE HAVE A SPECIAL NEED FOR A NET, CAN YOU STILL FABRICATE IT?
Of course we can, you just need to contact us and explain your specific need.
IF WE NEED A NON STANDARD NET, IS IT POSSIBLE TO ORDER ONE?
Yes, we fabricate nets according to the specifications of the client.
QUESTIONS REGARDING TRAPS
CAN WE PURCHASE COMPONENTS OF A LOBSTER TRAP SEPARATELY?
Yes, you just need to call us at 418 752-3632 or at 418 385-3333 or send us an email to tell us your specifications.
WHAT IS THE WEIGHT OF A LOBSTER TRAP?
The weight of a standard trap is 60 pounds or 29,5 kg.
WHAT IS THE PRICE OF A LOBSTER TRAP?
The price depends on the type of trap and the options that you need. Call us to tell us your specifications.
QUESTIONS REGARDING OTHER PRODUCTS
IS IT POSSIBLE TO ADD OTHER PRODUCTS TO AN ORDER OF NETS OR TRAPS?
Yes, we have many different products for the fisherman, his or her boat and his or her crew.
ARE ALL OF YOUR PRODUCTS DESCRIBED ON YOUR WEBSITE?
No, this is but a small part of our inventory. You can contact us and we will find the product that you are looking for.
DO YOU SELL GIFT CERTIFICATES?
Yes, we sell gift certificates. You can obtain them at one of our stores or order by phone.
QUESTIONS REGARDING ORDERS, DELIVERY AND PAYMENT
DO YOU ACCEPT SPECIAL ORDERS IF A CERTAIN PRODUCT IS NOT AVAILABLE IN STORE?
Yes, we can order the product that you need, with a small waiting period.
IS IT POSSIBLE TO OBTAIN A QUOTE FROM FIPEC?
Yes, we prepare our quotes with the lowest prices possible.
CAN WE ORDER BY PHONE?
Yes, call 418 385-3333 or at 418 752-3632. For the nets department : 1 800 760-3631.
DO YOU OFFER A DELIVERY SERVICE, AND IF SO, ARE THERE ANY EXTRA CHARGES?
Depending on your purchase, we can deliver the items. The delivery charges are not included in the price. The surcharge will be added to your bill unless stated otherwise.
IS IT POSSIBLE TO LAYAWAY AT YOUR STORE?
Yes, we only ask for a down payment.
WHICH COMPAGNIES DO YOU USE FOR SHIPPING?
Purolator, Transport Morneau, Groupe Guilbeault, DHL, ACS, Dicom, Canada Post… (If you have a preference let us know and we will contact them!)
DO WE NEED TO PAY THE SAME TAXES AS IN QUEBEC, EVEN IF WE ARE NOT FROM THIS PROVINCE?
No, only the taxes from your province will be added. In the cases of delivery to other countries, no taxes will be added to the bill.
DO WE NEED A COMPAGNY TO PASS ITEMS AT CUSTOMS?
Yes, it is best, we can also suggest companies for you.
IS THE BILL THAT WE RECEIVE IN CANADIAN FUNDS?
Yes, but if you pay with a credit card, the current exchange rate will be applied automatically.
CAN WE RETURN AN ITEM PURCHASED AT FIPEC?
Yes, but a fee of 25% is applicable. No returns are accepted for traps and nets.
HOW DO YOU CALCULATE SHIPPING COSTS?
Shipping costs are calculated from the shipping adores, the weight and size of the parcel.
