Privacy policy

Fipec Industries is committed in respecting the confidentiality of personal information collected on this website.

The personal information that you transmit to us is for the purpose of better serving our own customers and to complete the normal steps of online transactions if necessary. Fipec Industries is committed to offer you the right to oppose and withdraw your personal information, and we give you the possibility of making purchases online as a guest. We recognize a right of access and rectification to the persons concerned wishing to consult, modify, or delete the information concerning them.

If you want to: access, modify, correct or delete any personal information we have about you, file a complaint, or simply would like more information, contact the Privacy Compliance Officer by mail at this address :

Jean-René Desbois
Fipec Industries
418 385-3333

The personal information collected is kept in a secure environment.

We are committed to respect the legislative provisions set out in Quebec and Canadian laws.

Information collected for the online store:

While you are visiting our site, we will track:

Products You’ve Viewed: For example, displaying products you’ve recently viewed
Location, IP address and browser type: we use these to estimate taxes and delivery costs
Delivery address: we will ask you to enter this to estimate the delivery costs before you place an order, and to send the order to you!

We will use cookies from Woocommerce (click here to see their cookie policy) to track shopping cart contents while you browse our site.

When you buy from our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment / credit card details and possibly account details such as username and password. This information will be used to:

  • Send you your account information and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations, such as calculating taxes
  • Improving our store offerings
  • Send you messages for promotional purposes, if you choose to receive them

If you create an account, we will store your name, address, email address, phone number, which will be used to complete order validation for future orders.

We generally retain your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obligated to continue to retain it. For example, we retain order information for 6 years for tax and accounting. This includes your name, email address, and billing and delivery addresses.

We also retain comments or reviews, if you choose to submit them.